Compass Cove

Came together for a family reunion for 6 days. The room was clean when we arrived but the AC in the living room could not be regulated, which may be entire room Arctic cold. We could not regulate the air conditioning so they finally decided to replaced it on our 2nd day. There were no pots and pans in the room and I requested some on 4 separate occasions and never received any pots and pans so we could not cook anything the entire time we were there. Housekeeping was attentive when asked, however you have to ask for EVERY SINGLE THING that you wanted. Housekeeping did not come willingly, you have to specifically request services. If you needed your room freshen up for any reason (towels, change of bedding, trash bags, toilet, tissue, paper towels, etc) you had to specifically request services even though you were paying for it daily, go figure!. We reserved two rooms but unfortunately, we were not able to stay in the same building, way too much back-and-forth walking in between buildings to join family members. Elevators had no AC extremely HOT coming from the 11th floor and stopping on every other floor was exhaustingly, hot. One of the restaurants served breakfast buffet style for about $14. They had a variety of items from eggs, sausage, bacon, grits, pancakes, your basic buffet style breakfast. We never ate there. I just thought that was too much for a buffet when they could’ve had a little bit more variety. Another restaurant on the 2nd floor served a variety of dishes and drinks. The food was very good and reasonably priced. There were plenty of pools for water activities. Parking at the establishment extremely limited the overflow parking across the street behind the building makes it extremely difficult when you’re unloading and loading because of the limited parking. There needs to be two gyms one for each building but there was only one. I found it to be annoying as I had to leave the building crossover into another building to get to the gym each morning on the 5th floor.

Where to start with this resort?! My son and I arrived on 6/14 for a baseball tournament. I spent $1600 to stay at a oceanside view here from the 14-21st. Upon check-in we were given a room on the 11th floor. This room had holes in carpet, holes in the wall, the air conditioning unit was literally falling apart, and that mattresses were dirty. We contacted the front desk and they sent housekeeping up, housekeepings reply "we have been telling them about this room for a week." I'm sorry...what? So they knew about it and STILL put us in the room?...NICE! The front desk then sent us to another room on the 9th floor which ALSO had a hole in the wall and hole in the carpet at this point I feel like I being punked. They then send us to the 2nd floor for another room. This room is at least passable not clean, still had liquid stains on the sheets and blankets but I call for them to come and change and they do. So the next morning (Sun) prior to leaving for the tournament and I head to front desk to speak to the on duty mgr about what we had to endure yesterday. I explain to the mgr the situation and she said ok, we will refund you the one night stay and taxes. Ok cool, I'm not difficult to get along with as long as you have accountability. Mon,Tues, Wed go by and nothing returned. I go Thurs afternoon, speak to another mgr on duty, she tells me, she isn't sure who said that but she will find out and give me a call. Fri afternoon rolls around and.... surprise no call! So I return to the front desk Fri evening and speak to the Mgr on duty and she says she sees on my account were they refunded me $100 ‍♂️ ma'am that is your hold charge NOT the refund...so she's says give her two seconds and she call my room but....you guessed no call ever came...until Sat morning when I get a random call at 8am from a male mgr saying they were having an issue with the system and needed my credit card. I go down only for the front desk to tell me they have no male mgrs and that was a scam. This stay was truly unacceptable, from the room conditions to the lack of accountability in service. If I had to do it all again, I would stay far away. Don't stay here!